Warranty

Risk-Free Custom Window Treatments from Cozyology

At Cozyology, we prioritize your experience and product quality above all else. That’s why we offer the following risk-free services to help you feel confident in your order:

• Free fabric swatches so you can see and feel the color and texture before ordering.
• Expert guidance on measurements and choosing the best fabric and style for your windows.
• Reasonable returns accepted within 30 days of receipt, as outlined in our Returns & Refunds Policy.
• Detailed installation instructions provided—please follow them to protect your investment and ensure optimal performance.

Limited Lifetime Warranty

Cozyology stands behind every curtain we make. Our Limited Lifetime Warranty covers manufacturing defects in materials and workmanship for as long as you own the product.

What’s Covered

• Defects in fabric, hardware, and components.
• At our discretion, Cozyology will repair or replace any covered items—no extra charge.
• If your package or any product inside arrives damaged or broken, we’ll send a replacement at no extra cost.
• Shipping Coverage: Cozyology’s Shipping Coverage protects your order from the moment it leaves our facility until it arrives safely at your door.

  • Arrival Delay

    • For domestic orders: Claim a $5 credit if your package is not delivered within 10 days of fulfillment.
    • For international orders: Claim a $5 credit if your package is not delivered within 30 days of fulfillment.

  • Loss

    • For domestic orders: If your package is not delivered within 30 days of fulfillment, you may claim the full value of your purchase.
    • For international orders: Full-value replacement is available for undelivered packages after 60 days.

What’s Not Covered

 How to Make a Warranty Claim

1. Email care@cozyology.com with details and clear photos of the issue.
2. We’ll promptly evaluate and guide you through repair or replacement options.