Warranty

Risk-Free Custom Curtains from Cozyology

At Cozyology, we prioritize your experience and product quality above all else. That’s why we offer the following risk-free services to help you feel confident in your order:

• Free fabric swatches so you can see and feel the color and texture before ordering.
• Expert guidance on measurements and choosing the best fabric and style for your windows.
• Reasonable returns accepted within 30 days of receipt, as outlined in our Returns & Refunds Policy.
• Detailed installation instructions provided—please follow them to protect your investment and ensure optimal performance.

*Return/refund requests for fabric preferences only apply if samples were declined or not viewed after purchase.

Limited Lifetime Warranty

Cozyology stands behind every curtain we make. Our Limited Lifetime Warranty covers manufacturing defects in materials and workmanship for as long as you own the product.

What’s Covered

• Defects in fabric, hardware, and components.
• At our discretion, Cozyology will repair or replace any covered items—no extra charge.

What’s Not Covered

• Normal wear & tear (e.g., fabric fading, fraying, loss of color)
• Damage from misuse, accidents, alteration, pets, or pests
• Problems from improper installation, care, or cleaning
• Obsolescence due to product updates or design changes
• Warranty is valid only for the original purchaser and is non-transferable.

How to Make a Warranty Claim

1. Email care@cozyology.com with details and clear photos of the issue.
2. We’ll promptly evaluate and guide you through repair or replacement options.